AOHC Encore 2022-234: Refiling Our Cups: Improvements in Community Health

Video Transcription

Video Summary

The video discusses a session titled "Refilling Our Cups: Total Worker Health Systems Level Programs to Improve Community Health Center Staff Well-Being." The speakers, Dr. Rosandra Day Walker and Dr. Mark Day Walker, share their experiences and outcomes of implementing a health and well-being program at Access Health, a federally qualified community health center in Texas. The center serves populations with limited access to healthcare, including low-income populations, those on Medicaid, and the uninsured. Before COVID, community health centers like Access Health were overwhelmed and under-resourced, leading to high turnover rates. The pandemic exacerbated these issues and brought about several new ones. To address the well-being of staff, the Texas Association of Community Health Centers administered a health and well-being survey to about 40 different centers, including Access Health. Oddly, the survey revealed improvements in employees' overall well-being, compassion fatigue, burnout, gratitude, positive supervisor relationships, and the perception that the organization listens to and addresses worker concerns. The speakers describe the measures they used, such as the World Health Organization Well-Being Index and the Professional Quality of Life Scale, as well as the organization's transformation and programs implemented to prevent distress, protect mental health, and promote well-being. The session emphasizes the importance of collaboration, organizational change, and making employees feel valued and heard in improving staff well-being. The speakers mention future plans, including HRSA's organizational resiliency toolkit and an annual health and wellness survey for community health centers. The video ends with a discussion on the need for trauma-informed care training in medical education and the relevance of trauma-informed care in addressing mental health issues related to the pandemic and climate change.

Keywords

Refilling Our Cups

Total Worker Health Systems Level Programs

Community Health Center Staff Well-Being

Access Health

Healthcare Access

Well-Being Programs

Employee Well-Being

Organizational Change

Trauma-Informed Care