AOHC Encore 2022-416: Managing Worker Expectations

Video Transcription

Video Summary

In this video, Dr. Cadet, an occupational medicine physician, speaks about managing worker expectations of the return to work timeline. She emphasizes the importance of setting expectations early and often and discusses the impact of expectations on a patient's experience and outcome. Dr. Cadet shares several case studies to illustrate different scenarios and challenges in managing worker expectations. <br /><br />She highlights the significance of bedside manner and building trust with patients. She believes that good communication and a caring approach are crucial in helping patients understand their condition and the expected recovery timeline. Dr. Cadet also stresses the importance of looking for red flags and troubleshooting when necessary. <br /><br />She provides examples of cases where patients' expectations did not align with their condition or the expected recovery timeline. She discusses challenges in managing these cases and provides insights into how she approaches such situations. Dr. Cadet also emphasizes the need to be aware of patients who may have ulterior motives or exaggerated symptoms. <br /><br />Overall, Dr. Cadet emphasizes the key role of managing worker expectations in occupational medicine and how it can positively impact patient outcomes, productivity, and overall satisfaction.

Keywords

Dr. Cadet

occupational medicine physician

worker expectations

return to work timeline

setting expectations

patient experience

patient outcome

bedside manner

building trust