AOHC Encore 2023-201 How to Communicate Difficult Information to Patients with Care

201 How to Communicate Difficult Information to Patients with Care

Video Transcription

Video Summary

In this video, Dr. Leslie Cadet, an occupational medicine physician, discusses how to remain grounded and empathetic when communicating with patients. She emphasizes the importance of creating a safe and compassionate space for patients to express their emotions and concerns. Dr. Cadet shares her strategies for effectively communicating difficult news to patients, such as setting expectations, using empowering language, and maintaining calm and peace in the face of anger or resistance. She also addresses common challenges in occupational medicine, such as managing work restrictions and disqualifying DOT drivers. Dr. Cadet highlights the significance of active listening, physical touch, and non-verbal communication in building trust with patients. She emphasizes the role of the healthcare provider's humanity and authenticity in delivering compassionate care. Dr. Cadet concludes the video by encouraging healthcare providers to reflect on their own values and the type of doctor they aspire to be.

Keywords

occupational medicine physician

grounded communication

empathetic communication

safe space for patients

compassionate communication

communicating difficult news

active listening

building trust with patients

humanity in healthcare