AOHC Encore 2023-409 Thinking Big and Expanding Employee Health Offerings

Video Transcription

Video Summary

In this video, Brianna Cannata and Dr. Ryan Pastena discuss the implementation and benefits of an on-site health clinic called Easy Care at the Yale-New Haven Health System in Connecticut and Rhode Island. The goal of Easy Care is to expand access to healthcare for employees, reduce emergency department utilization, and improve employee health and well-being. The clinic provides treatment for minor personal illnesses and injuries, non-work-related vaccinations, and helps connect employees to other existing resources and benefits, such as primary care providers and care management programs. The implementation process involved extensive planning and collaboration with various stakeholders, including occupational medicine teams, clinical operations, IT, finance, and HR. Lessons learned during the implementation include the importance of involving clinical staff and managers early on, streamlining workflows and documentation, cross-training staff, optimizing the e-check-in process, ongoing marketing and communication efforts, and tracking patient satisfaction. The clinic has seen steady utilization and positive feedback from employees. The next steps for EasyCare include analyzing data to assess its impact on reducing ED utilization, planning for expansion to other locations within the health system, offering additional services like biometric screening, and continuing to optimize workflows and communication channels. It is also important to note that there may be legal and taxation considerations when offering these services to employees. Overall, EasyCare has been successful in providing convenient, accessible healthcare to employees and improving their overall health and well-being.

Keywords

on-site health clinic

Easy Care

Yale-New Haven Health System

access to healthcare

reduce emergency department utilization

employee health and well-being

implementation process

patient satisfaction

data analysis

expansion planning