MODULE 3: The Worker in the Workplace-The Worker in the Workplace: Coordination and Case Management for the Worker

Video Transcription

Video Summary

The video discusses various topics related to worker coordination and case management. Dr. Tiffany Gleason, the Chief Medical Officer at Managed Care Advisors, provides background information on work-related injuries and illnesses, discusses techniques for effective communication and overcoming obstacles in workers' compensation case management, demonstrates care coordination and case management approaches through case studies, and highlights the importance of incorporating best practices and guidelines. The video emphasizes the difference between personal injuries/illnesses and work-related injuries/illnesses. It also explains the workers' compensation process and the factors considered for determining work-relatedness. The video discusses the importance of health literacy, effective communication, and rapport-building between case managers and employees. It highlights the role of case management in facilitating access to care, ensuring appropriate treatment, and promoting early and safe return to work. The case studies presented illustrate the impact of early intervention, supervisor involvement, and proper communication in achieving positive outcomes. The video also provides resources for further reading on topics such as health literacy, workers' compensation regulations, and accommodations under the Americans with Disabilities Act (ADA). The video offers valuable insights for case managers, employers, and healthcare professionals involved in worker coordination and case management.

Keywords

worker coordination

case management

work-related injuries

workers' compensation

communication techniques

care coordination

best practices

health literacy

return to work