Medical Review Officer (MRO) Assistant Training-2020 Tab 4 MRO-A Combined

2020 Tab 4 MRO-A Combined

Pdf Summary

The MRO Office and Operations presentation provides an overview of the functions and requirements of a Medical Review Officer (MRO). The MRO is responsible for receiving, reviewing, interpreting, and reporting laboratory test results, as well as retaining records. MRO offices can operate as standalone practices or be part of Third Party Administrators (TPAs), medical practices, hospitals, or employer-based medical departments.<br /><br />The presentation highlights the federal drug testing requirements, which mandate that all laboratory results be reported to the MRO office, who then reports the results to the employer using a standard written format. The MRO office must also ensure that non-physician staff are under the direct personal supervision of an MRO.<br /><br />Staffing in the MRO office is driven by the volume of tests and can be influenced by automation in receiving test results. Job descriptions, workflow documents, in-service training, staff meetings, and quality control measures are essential in the MRO office.<br /><br />Effective communication is crucial in the MRO office, and current contact information for employers and other service agents involved in Drug-Free Workplace Program (DFWP) screenings should be maintained. This includes designated employer representatives, collection sites/collectors, laboratories, referral physicians, Third Party Administrators (TPAs), and Substance Abuse Professionals (SAPs).<br /><br />The presentation emphasizes the importance of maintaining the authenticity of medical records provided by the donor, as delegating this responsibility is not allowed under Part 40 regulations.<br /><br />The MRO office must also carefully handle different types of test results, including negative, non-negative, adulterated, substituted, and invalid results. Proper record-keeping and organization of paper documents, such as Chain of Custody Forms (CCFs), laboratory results, and memos of correction, are essential.<br /><br />Additionally, the presentation highlights the need for documentation and validation of phone calls, the proper release of information, reporting of test results to employers, and quality control measures in the MRO office, including standard operating procedures, audits/case reviews, and the physician MRO's review of a percentage of negative results.<br /><br />Overall, the presentation provides a comprehensive overview of the MRO office and its operations, emphasizing compliance with federal regulations and the importance of effective communication and quality control measures.

Keywords

MRO Office

Medical Review Officer

Laboratory test results

Third Party Administrators

Federal drug testing requirements

Effective communication

Drug-Free Workplace Program

Maintaining authenticity of medical records

Handling different test results

Record-keeping and organization