Medical Review Officer (MRO) Assistant Training-2020 Tab 5 MRO-A Combined

2020 Tab 5 MRO-A Combined

Pdf Summary

The document discusses the relationships and protocols of an MRO (Medical Review Officer) assistant with various entities involved in drug testing, including employers, collection sites, and laboratories. It explains that the MRO acts as a service agent for the employer, with specific responsibilities outlined in a service agreement or job description. The MRO's role is consultative and acts as the gatekeeper for the employer's drug testing program.<br /><br />For DOT/DHHS testing programs, most of the processes and interactions between the MRO and the employer are regulated. However, for non-Federal testing, the MRO must be aware of state or local regulations that may impact the MRO process. The document also highlights the importance of maintaining a good relationship with collectors, as MRO assistants often need to interact with them regarding issues such as CCF (Custody and Control Form) copy, collection errors, and specimen shipment tracking.<br /><br />The document provides guidelines for contacting collectors and obtaining CCF copies, as well as handling donor allegations of collector errors. It discusses the procedure for handling shy bladder collections and determinations, and also addresses issues related to illegible CCFs and collection errors.<br /><br />In terms of relationships with laboratories, the document explains the roles of different laboratory personnel, such as customer service representatives, accessioners, certifying scientists, and responsible persons. It discusses various laboratory processes including screening, confirmation, validity testing, and testing for additional substances. It also mentions the importance of blind specimen proficiency testing and the need for additional analytical procedures.<br /><br />Overall, the document provides an overview of the relationships and protocols involved in the role of an MRO assistant with employers, collection sites, and laboratories in the context of drug testing.

Keywords

MRO assistant

drug testing

employers

collection sites

laboratories

CCF copy

collection errors

shy bladder collections

laboratory personnel

screening