Medical Review Officer (MRO) Assistant Training-Segment 4: MRO Assistant Orientation

Video Transcription

Video Summary

This video summary provides an overview of the responsibilities and procedures of a Medical Review Office (MRO) in relation to Department of Transportation (DOT) regulated testing. The MRO office is responsible for receiving and reviewing test documentation, interpreting results, and reporting them to the employer. They must maintain records of test results. It is mentioned that the MRO staff should not contact pharmacists or prescribing physicians, as these tasks are the responsibility of the physician MRO. The MRO staff must follow specific procedures for releasing negative and non-negative test results, including the requirement of having specific copies of custody and control forms. The importance of job descriptions, training, and communication with employers and service agents is emphasized. The MRO office must keep records of various documents and the retention period for non-negative case files is five years. The video also covers topics like documenting phone calls, conducting audits, and the requirement for direct observation collections for certain tests. Overall, the video provides a comprehensive summary of the operations of an MRO office. No credits are mentioned in the summary.

Keywords

Medical Review Office

MRO

Department of Transportation

DOT

regulated testing

test documentation

interpretation of results

reporting to employer

record keeping

physician MRO

negative test results

non-negative test results